The Harvard Press, Posted: Friday, October 25, 2013
By: Joan Eliyesil
Beginning two days before Halloween, 911 calls made from Harvard will no longer be answered by dispatchers in Harvard. Instead, dispatchers at the new Nashoba Valley Regional Emergency Communications Center will handle all fire, police, and ambulance calls from town residents. Harvard joins Devens, Lancaster, and Lunenburg as the last of the four “charter towns” to move to the new dispatch center.
The center, located at 270 Barnum Road in Devens, opened on June 18; the switch becomes official on Oct. 29. Nine full-time dispatchers (four of whom are dispatch supervisors), and one per-diem dispatcher will staff the center 24 hours a day, seven days a week. There are at least two dispatchers on duty at all times, and one of those is typically a dispatch supervisor. Eight of the nine full-time dispatchers came from the charter towns and have “extensive experience in dispatching,” according to Dispatch Supervisor Peter Kinnas.